There are different ways in which you can touch base with the hosting company whose services you’re using, but the one that you will always find regardless of which company you select is a ticketing system. This is the easiest communication method for a variety of reasons. In case no customer service team member is available at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will invariably be received. Besides, you can copy and paste large bits of information without needing to worry about typos, and if a specific issue requires more time to be sorted out or a number of responses need to be exchanged, all the info will be in the same place, so each party can always see the comments provided by the other one. The disadvantage of using tickets to get in touch with your hosting company is that they are typically separate from the hosting platform, which implies that if you have to supply information or to follow directions, you will have to use at least 2 separate admin interfaces and this number could increase if you desire to administer a number of domains. On top of that, a lot of hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a response.

Integrated Ticketing System in Hosting

In contrast with what you may find with a lot of other web hosting providers, the support ticket system that we are using with our Linux hosting is part of the Hepsia Control Panel, which comes with all accounts. You won’t need to remember several logon names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself from one location. So, in case you’ve got an enquiry or chance upon a complication, you can contact our help desk team representatives instantaneously. Our system features a smart search mechanism. This implies that even if you have sent an immense number of tickets over the years, you’ll be able to track down the one that you want without effort. Furthermore, you can read knowledge base tips for handling commonly confronted complications.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we use is built into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, which goes to say that you will not need one more platform to contact our support team – you can do this on the spot as soon as you face a difficulty. Posting a new ticket takes a few clicks and tracking down an older one is just as simple. With our clever search functionality, you can quickly find any ticket that you’ve already sent. You can send a ticket at any given time since our client support team representatives are at your disposal 24x7x365 and reply within the hour, although it rarely takes that much to receive a reply. With Hepsia, you will have everything in one place and you can just forget about using two or more platforms to resolve a simple problem.