There are lots of hosting providers on the market today, yet most of them are resellers that have limited resources, particularly when it comes to support. A way to distinguish them is the option to get in touch with the company by phone. The level of support that you will get via this particular method of communication varies depending on the service provider - a few of them provide you with expert telephone support, many others offer general and customer support only as some matters are more time-consuming and it's far easier to be resolved with a ticket, especially if the situation has to be escalated. However, it is good to know that you can always contact your hosting provider since there are a lot of small-scale matters which can be managed without difficulty and timely with a phone call, not mentioning that you are able to get more details about the services before you become a customer.

Phone Support in Hosting

All of our hosting plans include telephone support 14 hrs per day even on official holidays, therefore if you don't have an account yet, you will be able to call us and learn more about our services or whether we will meet the system requirements for your web sites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you are able to contact the number that is nearer to you. If you're an existing customer, we will assist you timely with all of the general and billing issues as well as with multiple technical matters so as to save you time and efforts - we acknowledge the fact that in some cases it is easier to talk with a live person to get things done promptly. Of course, some matters simply cannot be managed over the phone, so in such a case you will have to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

If you need more details regarding the Linux semi-dedicated hosting that we supply, you will be able to call some of the three support lines we have around the world - in the United States, the United Kingdom and Australia. By doing this, you're able to check ahead of time whether our solutions are appropriate for your web sites. If you are already our client and you have a semi-dedicated account, you will be able to contact us on the phone for 14 hours every day about any billing or basic queries. For strictly technical problems you'll need to take advantage of our ticketing system to communicate with our technical support because someproblems just need longer time to be solved, but we can help you on the phone with numerous minor technical issues as well, saving you time and efforts.