Being able to contact your hosting company whenever you have any questions or experience any issues is very important and how quickly they will reply and react is usually essential, particularly if your site is business-oriented, as more downtime could mean losing potential clients. The support options are usually an easy way to identify genuine providers from resellers. The second in most cases answer only to e-mail messages or support tickets and you'll have to wait for a whole day or even more to get an answer. When the trouble involves a couple of replies, you will end up losing days to have a problem solved. With a legitimate and reliable hosting provider, you will be able to contact the support team anytime and get an instant response no matter what the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Hosting

The customer and technical support services for our hosting packages are round-the-clock, which means that you can forget about waiting for a couple of days in order to receive assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an e-mail message. If you currently have an account, you're able to open a support ticket in addition to the other three options for communication. You'll be able to pick the most suitable way to contact us based on where you are or what device you are using. We are able to assist you for more or less any hosting-related query that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we provide come with 24/7 customer and tech support, which means that no matter what problem you have, you are able to contact us and we will give you a hand without delay. The guaranteed answer time for each e-mail message or ticket that you open via your Hepsia website hosting Control Panel is 1 hour; the actual reply time rarely is more than 20 minutes. We also have phone support with several local numbers globally and a live chat, so that you will be able to contact us and receive additional details about our services even if you do not have an account yet. We can help you with any question or a problem you have - payment methods, package specifications, email configuration, web hosting account settings, etc. If you employ our services, you will never encounter an issue where you should wait for a few days to get a problem resolved like you may have to do with numerous other service providers.

24/7 Customer Support in VPS Web Hosting

In case you obtain a virtual private server through our company, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local phone numbers in the USA, Great Britain and Australia as well as a live chat service. When you are a current customer and you're looking for assistance with some technical issue that requires longer time to analyze or resolve, you're able to open a ticket through your billing account or you'll be able to send an email and we'll take care of the issue and send you an answer within the hour. The response time is guaranteed 24/7, including weekends and holidays, but for the majority of problems it takes no more than 30 minutes to get assistance. Our support service covers the VPS as well as all of the pre-installed software it comes with, so in case you need help with third-party apps, you can check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to have quick support in general, let alone when you manage a whole server, that's why each dedicated server that we provide features 24/7 support with one-hour response time warranty regardless of the issue. The service is free of cost for any kind of issues with your server or the software that was installed by our administrators through the setup, which means that you are able to contact us as many times as you need, even during holidays. You could either open a trouble ticket from your billing section or you can send an email, and the actual response time for either rarely surpasses 30 minutes because we have admins available round the clock. If you want general info about our servers or you have a billing question/issue, you may also call one of the local telephone numbers we have on 3 continents or you can employ our live chat service and consult with a representative online. For third-party software support, we provide a Managed Services upgrade, that you're able to include to your server plan from your billing Control Panel.