Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • All your support requests will be replied to in no more than 60 minutes after the trouble ticket or email was received. If your issue needs additional assistance from a server administrator, we’ll direct the trouble ticket or the email to the person in charge, right away and will leave a comment to inform you that more time will be needed for finding the best solution. And if you take advantage of the Optional Managed Services package, all of the services included there will be completed whenever you like.

  • Top quality support service

  • A Top–Quality Support Service

  • If you require assistance working with the Website Control Panel or with any of the applications that we have installed on the dedicated web hosting server on your behalf, do contact the help desk support team at any time through the ticketing system. In addition, in case you need help administering your server, you can order the Optional Managed Services package, which includes Operating System updates every week, installation and problem troubleshooting procedures, server monitoring and restarting services, backup storage space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Website Control Panel is pre–installed for each Linux dedicated hosting server. Among its functions is a very convenient integrated knowledge base that will walk you step by step on all the actions that you can perform. Most how–to articles also video versions that demonstrate all the actions that you can perform in a highly illustrative way. You will find all the instructional articles and the video tutorials in the top right corner of each Website Control Panel section.