Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Warranty

  • Each ticket you post to the customer support staff will be handled in about 1 hour. All regular inquiries shall be taken care of as quickly as possible. Yet, if the support inquiry you have posted calls for some help from a trained administrator, we are going to address the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Top–quality Tech Assist Service

  • Our tech assist staff will be on duty for you day–and–night to to take care of all assistance demand tickets that you send. We offer customer support for the apps that are pre–installed on your web server. These include our custom developed Website Control Panel, the selected Operating System as well as the server admin panel (with regards to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each section of the Website Control Panel that is offered free with your VPS offers an incorporated collection of articles. There’s a bunch of in–depth how to articles and a choice of step–by–step video lessons that display all the essential web site management responsibilities. You can start using them by pressing the Help or Video buttons in the top right corner of each Control Panel section.